History

Neptun initially started its activity in 1993 as a small shop in the main square of Tirana. Nowadays Neptun is widely recognized as a leader company in the electronic hardware and technology market. Neptun counts 27 shops in Albania.

The new concept of Neptun shops was presented in 2005 with the launch of its biggest shop. Neptun shops are located in Tirana (five units), while the other ones are in Durrës, Fier, Vlorë, Lushnjë, Shkodër ,Korçë, Elbasan, Kavajë, Lezhë, Sarandë, Berat, Fushë Krujë, Gjirokaster, Koplik, Peshkopi, Bilisht, Belsh, Burrel, Fier Trade Center “Viva”, Laç and Pogradec representing the biggest retail chain in the electronic hardware and technology market.

Neptun is present in 3 Balkan states; in Kosovo, Macedonia and Albania. Being successful in within the country and beyond to Neptun means: Focus to the customer, solid value combination, a wide variety of products and services. On 2009 Neptun developed the new brand concept that keeps being the company’s signature in all the publications and its new “look” through all its chain of stores.
Neptun is present in 3 Balkan states; in Kosovo, Macedonia and Albania. Being successful in within the country and beyond to Neptun means: Focus to the customer, solid value combination, a wide variety of products and services. On 2009 Neptun developed the new brand concept that keeps being the company’s signature in all the publications and its new “look” through all its chain of stores.
What do we offer?
Neptun collaborates with the greatest international brands to bring to its customers the best electronics hardware and technology. There are BEKO, SAMSUNG, LG, APPLE, SONY, BOSCH, PHILIPS, TEFAL, ROWENTA, HUAWEI, HAMA, and BRAUN… It offers a great variety of products such as white goods, small domestic appliances, TVs and audio video, Personal Care products, digital, office, IT, entertainment. Since 2005, Neptun offers for the clients a new brand “private label” of the company, FUEGO that is suitable for all the customers with low to average income by its low prices.

Strategy
Neptun is the leader company in electronics market in Albania. More it operates also in Macedonia and Kosovo. It always strives to bring new sale strategies, new brands offering a great variety of products and services.
Strategy pillars:
• Focus to the customer by combining solid value and offering a lot of services.
• Customer oriented creating a unique shop experience in the shops.
• Increased investment in technology, software and training improving the efficiency, operational and financial performance.
• Rapid regional expansion of key positions.
The first online sales web site in Albania
Neptun now enables online sales service for the entire range of electronic products in Albania through the Skype program that our site disposes you can also contact us live now.
Mission, Vision, Values

“Mission”

We aim to improve our customer’s lives. We bring the difference through the great variety of products, the solid retail network, and continuous support through service with the committed qualified employees. To establish our mission we follow our investment strategy in:

  • Enormous variety of products: we are authorized reseller of the most popular brands in the international market providing the best quality and price in the market.  
  • Solid retail chain: We invest in the regional expansion of and in improvement of our structure to offer you our best and to be there for you.
  • Continuous support through service: Constantly investing in sales and service points, in order to provide a total support and cover all the needs of our customers.
  • Qualified and committed employees: Investing in the continuous improvement of our employees by using pioneer methods of hiring and training focused in costumer approach.

“Vision”

To be the first Consumer Electronics Company in the market and for the customers. To rule in terms of financial volume, profits and geographic expansion.


“Values”

Service: Respect and service toward our clients.

Integrity: Be yourself.

Passion: Committed and motivated

Accountability: If one thing is to be done, this depends on me.

Continuous Improvement: To ourselves and toward our customers.